FREQUENTLY ASKED QUESTIONS
Free Standard UK Delivery although some remote area restrictions apply. For these areas an additional charge may be required.
The below post codes areas will be subject to a longer delivery lead times and additional charges:
• All AB, DD, IV, KW & PH areas
• PA17 – PA19
• PA19 – PA69
• PA70 – PA77
• All HS, ZE, GY, JE & BT areas
Our delivery service is limited to the UK including Northern Ireland.
Delivery times vary between all products as all our items are handmade to order. All product lead times can be found when purchasing your items under the delivery information.
Mattresses usually 5-10 working days
Due to Covid-19 our factory is running on reduced staff and Headboards may take 20-25 working days.
Due to Covid-19 our factory is running on reduced staff and Divan Beds may take 5-10 working days.
Due to Covid-19 our factory is running on reduced staff and Ottoman Beds may take 40-45 working days.
You will receive regular updates about your order with delivery tracking via the email address you provided at the time of purchase. You can also contact us directly to track your order on 01484 949 354 or email us at [email protected]
If you wish to change your order, accidentally ordered the incorrect item or size then please contact us as soon as possible on 01484 949 354 so we can have this amended immediately. You can also cancel your order prior to dispatch by contacting us directly.
If your item has been dispatched but not yet delivered and you wish to cancel, we ask for you to refuse delivery of the items so they will be returned to us at no extra charge to yourself by our couriers.
We understand that in some circumstances a product may not be suited to your needs once purchased, we aim to do everything we can to help. Please find information on returns & cancellations in our Terms & Conditions.
We provide sample materials on all our products free of charge, simply email [email protected] with the following details or fill in the contact form.
Contact telephone number
Sample required e.g Colour & Fabric Type.
All our samples are sent out via Royal Mail standard delivery and can take 3-5 working days to arrive. Please contact us directly if you have any bespoke sample requests on 01484 949 354.