FREQUENTLY ASKED QUESTIONS

Free Standard UK Delivery although some remote area restrictions apply. For these areas an additional charge may be required.
The below post codes areas will be subject to a longer delivery lead times and additional charges:
• All AB, DD, IV, KW & PH areas
• PA17 – PA19
• PA19 – PA69
• PA70 – PA77
• All HS, ZE, GY, JE & BT areas

Our delivery service is limited to the UK including Northern Ireland.

Delivery times vary between all products as all our items are handmade to order. All product lead times can be found when purchasing your items under the delivery information.
Mattresses usually 3-5 working days
Headboards usually 3-5 working days
Bed frames usually 5-10 working days

You will receive regular updates about your order with delivery tracking via the email address you provided at time of purchase. You can also contact us directly to track your order on 01484 949 354 or email us at cs@aspire-furniture.co.uk.

If you wish to change your order, accidentally ordered the incorrect item or size then please contact us as soon as possible on 01484 949 354 so we can have this amended immediately. You can also cancel your order prior to dispatch by contacting us directly.

If your item has been dispatched but not yet delivered and you wish to cancel, we ask for you to refuse delivery of the items so they will be returned to us at no extra charge to yourself by our couriers.

In the unlikely event your item arrives damaged or is incorrect from what you ordered then please contact us as soon as possible on 01484 949 354 so we can have replacement items sent out to you and uplift the incorrect/damaged items. For further details please see our Terms & Conditions

We understand that in some circumstances a product may not be suited to your needs once purchased, we aim to do everything we can to help. Please find information on returns & cancellations in our Terms & Conditions.

We provide sample materials on all our products free of charge, simply email cs@aspire-furniture.co.uk with the following details or fill in the contact form.

Full Name

Address

Contact telephone number

Sample required e.g Colour & Fabric Type.

All our samples are sent out via Royal Mail standard delivery and can take 3-5 working days to arrive. Please contact us directly if you have any bespoke sample requests on 01484 949 354.

CONTACT US FOR ANY QUESTIONS