Do you take away the old mattress?
Due to hygiene reasons we are sorry but we are unable to collect your old mattress. If you contact your local council or recycling plant they will be able to assist you (Charges may apply).
How long will delivery take?
Delivery times vary between most of our items are handmade to order. Product lead times are as follows, please note a delivery estimate will be provided upon checkout:

Mattresses usually 3-5 working days (Rolled) 5-10 working days (unrolled)
Headboards usually 15-20 working days
Bed frames usually 40-45 working days

The above lead times are solely provided as a general estimate. You will see a more accurate estimation of the delivery time for your order once you reach the checkout page so you can make an informed decision prior to paying for your order. as per our delivery page

You will receive regular updates about your order with delivery tracking via the email address you provided at the time of purchase. You can also contact us directly to track your order on 01484 949 354 or email us at
Can I change or cancel my order?
If you wish to change your order, accidentally ordered the incorrect item or size then please contact us as soon as possible on 01484 949 354 or email us at so we can have this amended immediately. You can also cancel your order prior to dispatch by contacting us directly.

If your item has been dispatched but not yet delivered and you wish to cancel, we ask for you to refuse delivery of the items so they will be returned to us at no extra charge to yourself by our couriers.
What if my product is damaged or incorrect?
In the unlikely event your item arrives damaged or is incorrect from what you ordered then please contact us as soon as possible on 01484 949 354 or email us at so we can have replacement items sent out to you and uplift the incorrect/damaged items. For further details please see our terms & conditions
Can I return a product?
We understand that in some circumstances a product may not be suited to your needs once purchased, we aim to do everything we can to help. Please find information on returns & cancellations in our terms & conditions


What are the delivery charges for orders from your online shop?
Free standard UK mainland delivery although some remote area restrictions apply. For these areas, an additional charge may be required.
The below postcodes areas will be subject to a longer delivery lead times and additional charges:

. All AB, DD, IV, KW & PH areas

. PA21 – PA38

. PA42 – PA59

. PA80

Unfortunately due to current restrictions, we are unable to offer a delivery service to any offshore postcodes.
What is a rolled mattress?
Some of our mattress are rolled up and vacuum packed for ease of transport. All our rolled mattresses can be identified with the following symbol:

We advise once you receive your mattress to remove the packaging and unroll the mattress onto your bed and leave it to expand for up to 48h. The mattress will then expand to its full advertised depth.
What are the standard mattress sizes in the UK?
All Aspire products are measured to imperial measurements and are standard across the UK*, mattress sizes can be found below:

Single: 3’ x 6’3″ (90cm x 190cm)
Small double: 4’ x 6’3″ (120cm x 190cm)
Double: 4’6″ x 6’3″ (135cm x 190cm)
King: 5′ x 6’6″ (150cm x 200cm)
Super king: 6′ x 6’6″ (180cm x 200cm)

*You can read in more detail about UK sizing by checking out our UK Bed and Mattress size guide
Can I request Sample Materials?
We provide sample materials on most of our upholstered products free of charge, by clicking here

All our samples are sent out via Royal Mail standard delivery and can take 5-7 working days to arrive. Please contact us directly if you have any bespoke sample requests on 01484 949 354 or email us at