Our extended warranty covers any mechanical failure that may occur with your ottoman bed frame within the specified warranty period. This includes issues related to the lifting mechanism, gas struts, and any other mechanical components essential for the proper functioning of the bed frame.
The extended warranty for your ottoman bed frame starts immediately upon the expiration of the manufacturer's standard warranty and extends for an additional 2 years. During this time, we will repair or replace any defective parts or components.
Exclusions and Limitations:
It is important to note that our extended warranty does not cover damages or issues arising from misuse, improper assembly, neglect, accidents, or any form of intentional or unintentional damage caused by the user. The warranty is specifically intended to protect against mechanical failures, and any other issues resulting from external factors or misuse are not eligible for coverage.
Making a Warranty Claim:
In the unlikely event that your ottoman bed frame experiences a mechanical failure covered by the extended warranty, please follow these steps to initiate a warranty claim:
Contact our customer support team: Get in touch with our dedicated customer support representatives via email on the address email@example.com They will guide you through the warranty claim process and provide you with the necessary assistance.
To expedite the claim process, please provide our customer support team with the following information:
- Proof of purchase (receipt or order number)
- Detailed description of the issue
- Clear photographs or videos showcasing the problem
Assessment and resolution:
Once your warranty claim is received, our team will review the provided information and determine the appropriate course of action. If the issue is deemed eligible for coverage under the warranty, we will arrange for repair or replacement of the affected parts or components.
Repair or replacement:
If a repair is required, we will coordinate with authorized technicians or provide you with the necessary guidance to complete the repair process. In case a replacement is necessary, we will arrange for the delivery of the replacement parts. Due to the nature of these beds and the scope of the cover provided it is highly unlikely that any claim would require more than a small part to be replaced to be able to fully repair it, so it is important that you should not dispose of any parts until the warranty claim process is concluded.
Please retain your original proof of purchase as it will be required to validate any warranty claims.
Any repairs or modifications made by unauthorized personnel will void the warranty. The warranty is non-transferable and applies only to the original purchaser of the ottoman bed frame.
We hope this extended warranty provides you with added confidence and assurance in your purchase. Should you have any questions or concerns regarding the warranty, please feel free to contact our customer support team. Thank you for choosing our ottoman bed frame.